Advances in technology have changed IT Support delivery for the better.
For years, the standard for IT Support was the “break - fix” approach, which is time consuming and disruptive. Concerned with critical systems downtime, and the expense and disruption it caused, larger corporations employed new, more proactive technologies. Now those same technologies can be applied to businesses with 20 computers or more who require a reliable, high performing network.
Why do it the old way when there is a proven way to better leverage both your technology investment and manpower? Rather than be disrupted by responding to major breakdowns, the smarter way is the proactive team approach: Managed IT Support.
How does Managed IT Support work? The whole process is quarterbacked by a Help Desk team who remotely monitor your network servers and workstations for system events 24/7 and are alerted of any issues that arise. Most issues are resolved remotely, without ever needing a technician to physically work on the equipment.
An automated console insures that your network is continuously optimized for performance, and that regular maintenance is performed, including patch management and managed antivirus/anti spyware.
The further advantage of the Help Desk is that it leverages the expertise of a team and the larger knowledge base that brings. This means better handling of service issues and faster resolution.
Because the Help Desk provides unlimited phone support and remote fix, you no longer have to call a tech and wait for them to physically show up and fix minor issues. These are now resolved remotely. For service problems that can’t be resolved, they will dispatch a system engineer to your premises.
In addition, a Virtual CIO is part of your Managed IT Support. Victor Liu, President of Link High, provides IT Consulting, research and vendor management that aligns your business objectives to your technology.
Managed IT Support resolves many of the top issues that technology managers are concerned about. Critical system downtime is minimized and rapidly attended to. Retaining key staff is no longer a risk. Staying current with the latest technology, software and hardware is automatic.
Managed IT Support is definitely the smart choice for business owners and CIO’s with more than 20 computers, who value productivity and uptime and easy flat fee budgeting. It allows you to be more agile with your resources, maintain better control over the operation of your IT Department and lower your costs, all while benefitting from the expertise and guidance of a trusted virtual CIO.
“I would recommend Link High, they’ve been an excellent vendor for us. Working with them over the last 3 years, they have earned our business and we’ve been very successful with them.”
- Duane Manbeck, CIO, DGU insurance
“There were several companies that approached the city for this contract, but Link High Technologies was chosen for their expertise in providing professional network support.”
- Phil Epps, Project Manager Atlantic City
“I would definitely recommend Link High. Having that relationship for 10 years, and never steering me wrong, I highly recommend them. If there is something new you are looking to implement, they have helped me in all different arenas. When we moved to virtualized servers, Link High filled in perfectly, providing resources and advice to assist us. It’s nice to have all that in one package.”
- John Downey, Director of IT, Union County Vo-Tech
